Co-Pilot: Checklists

The AI-powered web-based checklist functionality is designed to assist healthcare call takers during live calls by providing real-time guidance and advice based on established medical protocols and procedures.

Core Components of the Checklist Functionality:

1. Real-Time Speech Recognition: As the call taker engages with a patient, the system utilizes advanced speech recognition technology to transcribe spoken words into text in real-time. This allows the AI to analyze the conversation as it happens.

   

2. Dynamic Checklist Display: On the call taker's screen, a checklist is dynamically updated based on the ongoing conversation. This checklist highlights the key points that have been addressed and points out the ones that need to be discussed as per the protocol requirements. This ensures that all necessary information is communicated during the call.

   

Benefits:

• Enhanced Accuracy: Reduces human error by ensuring all necessary topics and questions are covered according to medical protocols.
• Improved Efficiency: Saves time for both call takers and patients by streamlining the call process and focusing on essential information.
• Consistent Quality: Maintains a consistent level of call quality, ensuring all patients receive advice that adheres to established medical guidelines.
• Training and Development: Offers valuable insights for training new call takers and refining the skills of existing staff through detailed post-call analysis.

This checklist functionality not only assists healthcare professionals in delivering higher quality care but also enhances patient satisfaction by ensuring thorough and reliable communication during every call.