A compliance view is built based on trackers e.g. key questions for Police, Fire or Medical response
To add new trackers for an organisation:
- Go to Org. Settings > Annotations.
- Click Create annotation.
- Choose (or add new) category and set the name.
- Select the color (that would be visible in single case view on the timeline of the call)
- Set search terms (what exactly should be picked up in a call: specific words, phrases, questions)
Once the new trackers are added, those can be selected to be used in a compliance view:
