How to apply new filters in the Call List View

Learn how to quickly and easily specify the types of calls you want to see

1. Introduction

The Call List View in Explore provides an overview of all calls. Along with Quick Search, the Filter tool is a powerful yet simple way for users to find the relevant data they need quickly.

Here a user can specify the attributes of calls they are interested in, choosing from a comprehensive list of criteria such as call taker, detection, protocol name, reviewed etc. It is also possible to build more complex searches by combining multiple layers of filters, which can be saved for later use. Additionally, you can choose to be notified when a new case is uploaded that meets the criteria of your saved filter, ensuring you are always kept up-to-date on high-priority calls. 

2. Step-by-Step Guidance 

To apply filters to your call list view:

1. The Filter tool is accessible through the funnel icon button in the top right corner of the Call List View in Explore. Upon clicking the button, an expandable filtering panel will appear below the search bar

2. Choose the filter category from the Select Filter drop down menu. There are 3 main filter categories that can be selected:

• • CASE: To filter for case parameters, such as dispatcher name, reviewed by, case ID, address, etc.
  • EVENT: To filter for event types. Event types are user events captured by the Corti platform or, optionally, the integrated EMS CAD system during the triage of the call.

• • CALL: Filter for protocol type or call external ID

3. Once the main category has been selected:

• • the user will be able to choose the desired filter amongst corresponding different listed options.
  • the user will be able to select the most appropriate operator (i.e. "is", "is not") according to the desired output. The most commonly utilized operator is set as the default one.
  • depending on the filter type, the user will be required to enter search terms or select options from a list

4. Once a filter is created, you can either click APPLY FILTERS to view the search results or add additional layers of filters to further refine your search. 

You can add more filters by selecting either:

• • ADD FILTER
    This allows the user to add one more filter belonging to the same main category of the previously set one.
    This is particularly relevant for filters that contain sub-filters. For example, if a user wants to filter for a specific protocol, it is often best to first filter the more general event of a protocol being selected ⚠️
  • ADD FILTER GROUP
    This allows the user to add a new filter that belongs a different category than the previously selected one. This also allows the user to select a filter belonging to the same category as the previous group. 

• When adding a filter or filter group, use the AND/OR button to select the Boolean logic for how the new layer should affect the outcomes of the search
• When the user has finished adding your filters the user can click APPLY FILTERS to view the search results. Alternately, the user can click SAVE to save the settings for future use. Saving settings will also allow the user to subscribe to notifications for the filter.

3. Further Reading

Explore

The Call List View

How to customize the layout of the Call List View

How to perform a quick search in the Call List View

How to export the Call List output

How to search for calls by date in the Call List View

How to apply saved filters to your call list in the Call List View

How to turn on notifications for high-priority calls

How to save filters in the Call List View

How to clear a filter in the Call List View

How to delete saved filter from the Call List View