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How to save a query in Call Search

Learn how to save a query to view it at a later point in time

1. Introduction

Once you have configured a transcript search in a query, you might want to save your work so you can quickly refer to it at a later point in time. This is for instance useful for query search you might need on a recurring basis.

This HOW-TO requires access to the Call Search View, part of the Dashboard Module.

2. Step-by-step guidance

⚠️ A prerequisite to this HOW-TO is that the query has already been created. To learn how to create a query, click here.


Once you created and populated a query, you can save it by clicking on the floppy disk at the top right corner of your query’s page.

💡 Once the query has been saved, you’ll notice that:

  • If your query has not been saved before, clicking on the floppy disk will trigger your query's title to appear in the left side-bar, along with your other saved queries.
  • Below your query’s title, a notification indicates the time at which your query was saved last.

3. Further Reading

The Left Sidebar

How to create new queries in Call Search

How to change a query's title in Call Search

How to delete a query in Call Search