--- title: How to view a call's QI score from the Single Case View description: Learn how to access a call's QI (Quality Improvement) Score to optimize time spent on manually reviewing calls --- [Skip to content](https://help-legacy.corti.ai/migration/how-to-view-a-calls-qi-score-from-the-single-case-view#main-content) English Show submenu for translations ![Orb\_logotype\_horizontal\_white.png\]](https://help-legacy.corti.ai/hs-fs/hubfs/Orb_logotype_horizontal_white.png?height=40&name=Orb_logotype_horizontal_white.png) - [Default HubSpot Blog](https://3997889.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://3997889.hs-sites.com/blog) - English Show submenu for translations - [Go to corti.ai](https://corti.ai/) [Go to corti.ai](https://corti.ai/) Welcome to Corti's Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help-legacy.corti.ai/migration?hsLang=en) 2. [How To's](https://help-legacy.corti.ai/migration/how-tos?hsLang=en) 3. [Clear/Voyager AI - Call Review - Articles](https://help-legacy.corti.ai/migration/how-tos?hsLang=en#clear-voyager-ai-call-review-articles) # How to view a call's QI score from the Single Case View ## Learn how to access a call's QI (Quality Improvement) Score to optimize time spent on manually reviewing calls   **Table of Contents** 1. [Introduction](https://help-legacy.corti.ai/migration/how-to-view-a-calls-qi-score-from-the-single-case-view#introduction) 2. [Step-by-Step Guidance](https://help-legacy.corti.ai/migration/how-to-view-a-calls-qi-score-from-the-single-case-view#guidance) 3. [Further Reading](https://help-legacy.corti.ai/migration/how-to-view-a-calls-qi-score-from-the-single-case-view#further-reading) ### 1. Introduction Corti developed a Quality Improvement (QI) Score that helps QA Managers review a call based on how quickly a call-taker asks key questions common to almost all emergency medical calls. In the MPDS protocol, these are known as the Case Entry questions. The QI score provides call-takers with an automatically calculated numeric 0-10 scaled value using speed and presence of key interventions, as an indication of call-taker performance based on what interventions occurred during a call. By having a QI Score, the QA Managers are able to: 1. *optimize* time spent on manual reviews by focusing on calls that are significantly different from other calls e.g. complex calls or calls where key interventions appear really late in the call. 2. quickly *identify* calls, where the call-taker is very fast at addressing the 7 key interventions for best, practise sharing e.g. train call-takers in becoming better at establishing the address of the incident faster. ### 2. Step-by-Step Guidance 1. From the explore or the dashboard module, identify the call you want to view 2. Click on it, you'll be redirected to the call's single case view 3. On the right hand side, click on the QI score tab ![](https://help-legacy.corti.ai/hubfs/QI%20Score-gif.gif) ### 3. Further Reading [The Single Case View](https://help.corti.ai/the-single-case-view?hsLang=en) - [New to Corti?](https://help-legacy.corti.ai/migration/new-to-corti?hsLang=en#main-content) - [Technical Set-Up](https://help-legacy.corti.ai/migration/new-to-corti?hsLang=en#technical-set-up) - [Implementing Clear/Voyager AI - Call Recorder Integration](https://help-legacy.corti.ai/migration/new-to-corti?hsLang=en#implementing-clear-voyager-ai-call-recorder-integration) - [Implementing Clear/Voyager AI - CAD Integration](https://help-legacy.corti.ai/migration/new-to-corti?hsLang=en#implementing-clear-voyager-ai-cad-integration) - [How To's](https://help-legacy.corti.ai/migration/how-tos?hsLang=en#main-content) - [Clear/Voyager AI Videos](https://help-legacy.corti.ai/migration/how-tos?hsLang=en#clear-voyager-ai-videos) - [Clear/Voyager AI - Explore - Articles](https://help-legacy.corti.ai/migration/how-tos?hsLang=en#clear-voyager-ai-explore-articles) - [Clear/Voyager AI - Call Review - Articles](https://help-legacy.corti.ai/migration/how-tos?hsLang=en#clear-voyager-ai-call-review-articles) - [Clear/Voyager AI - Call Search - Articles](https://help-legacy.corti.ai/migration/how-tos?hsLang=en#clear-voyager-ai-call-search-articles) - [Engage - Protocol Editor Videos](https://help-legacy.corti.ai/migration/how-tos?hsLang=en#engage-protocol-editor-videos) - [Engage - Protocol Editor Articles](https://help-legacy.corti.ai/migration/how-tos?hsLang=en#engage-protocol-editor-articles) - [Admin - Articles](https://help-legacy.corti.ai/migration/how-tos?hsLang=en#admin-articles) - [Clear/Reviews](https://help-legacy.corti.ai/migration/how-tos?hsLang=en#clear-reviews) - [User Guide](https://help-legacy.corti.ai/migration/user-guide?hsLang=en#main-content) - [Engage](https://help-legacy.corti.ai/migration/user-guide?hsLang=en#engage) - [Clear](https://help-legacy.corti.ai/migration/user-guide?hsLang=en#clear) - [General Platform](https://help-legacy.corti.ai/migration/user-guide?hsLang=en#general-platform) - [Deep Dive Repository](https://help-legacy.corti.ai/migration/user-guide?hsLang=en#deep-dive-repository) - [What's new?](https://help-legacy.corti.ai/migration/whats-new?hsLang=en#main-content) - [Release Notes 2024](https://help-legacy.corti.ai/migration/whats-new?hsLang=en#release-notes-2024) - [Release notes 2023](https://help-legacy.corti.ai/migration/whats-new?hsLang=en#release-notes-2023) - [Corti Co-Pilot](https://help-legacy.corti.ai/migration/corti-co-pilot?hsLang=en) - [Default HubSpot Blog](https://3997889.hs-sites.com/blog) [![](https://help-legacy.corti.ai/hs-fs/hubfs/Corti%20Logo-1.png?width=617&height=200&name=Corti%20Logo-1.png)](https://help-legacy.corti.ai/?hsLang=en) Can't find what you need? 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