Offline and Emergency mode

To cover triaging if a user is offline, we have introduced offline and emergency modes for Engage.

Offline Mode

When a user is offline but already logged in to Corti: 

• The user will see a "Reconnecting..." message at the bottom of their screen:
• The current active session can be used as normal, and new sessions can be created

• A spectator can take over a session if the spectator is online

  • This scenario could occur when only part of your center loses connection, allowing those who remain online to take over the sessions from those who lost connection
  • If the original session owner comes back online, it will now be a spectator of the original session

• Engage data such as reporting and events for Clear is locally cached until the connection is restored

• For CAD data, two scenarios can occur:
  • If you maintain a connection to your CAD while offline, such as with an on-premises CAD server, events should pass from Engage to your CAD
  • If you lose connection to your CAD, events will be cached locally and will push to your CAD upon restoration of your connection

• When the connection is restored, the user will see a "Reconnected" message, and the page will refresh:
  
  

Emergency Mode

When a user is offline and not logged into Corti: 

• An "Offline Triaging" button is displayed on the login page at the top right corner that allows the user to open the protocol available in offline mode:
  
  
  
  • You may need to wait a moment or refresh the page before you see this option. 
• If offline triaging is clicked, the user can proceed with an offline session of the active graph
  
• The "reset session" button at the top right corner will bring you back to the start of the protocol
• The back arrow in the top left corner will bring you back to the login page
  • You will not receive a message in Emergency Mode when your connection is restored, so you will need to navigate back to the login page yourself when back online