Review Queue exists in its current form as a tool for supervisors and members of the leadership to review overall call review status for the entire organization.
The main benefits of the review queue are the following:
-
View how many calls your team has reviewed or have outstanding to review using the X results found counter in the top right
-
Use the quick filters to quickly sort for common searches
-
Use the review requested date filter to sort for certain time periods, such as last month
-
Use the all filters option to create custom filters such as searching for a specific call taker or reviews completed by a specific person
-
Select a completed call to be taken to Explore where you will be shown the completed review form
Some important things to note:
-
Filters will save even when changing windows or logging out and back in
-
Call Taker is the person that took the call, reviewer is the person set to review the call or who has reviewed the call